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  • Generally, most mechanical defects will be covered during the warranty period, as long as they are deemed a manufacturing fault. Most suppliers also guarantee 80% power production for the first 25 years of your solar power system’s life.

    It is important to understand that warranty terms and conditions vary from supplier to supplier.

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  • Need help setting up WiFi for your Fronius GEN24 Inverter to your Fronius Solar.web monitoring? This method is if you have a WPS button on your modem. The WPS method is the fastest, we have a separate FAQ page to re-connect your WiFi if you don't have a WPS button in a separate FAQ explainer.

    Have you recently changed your WiFi network's password, WiFi modem, internet service provider or shifted to NBN?

    If so, you will need to update your WiFi password settings otherwise you will not be able to view your Fronius solar PV system online in the Fronius Solar.web monitoring portal and might recieve an email to your registered Fronius Solar.web accounts reporting fault 996 - communication error between inverter and Solar.web.

    Below are steps for how to set up / change your WiFi details.

    Step 1 - Activate WPS on your Modem/Router

    • Go to your Modem/Router and locate the WPS button which is typically on the back of the modem/router
    • Click and hold the "WPS" button for approximately 3 seconds

    Step 2 - Activate WPS on the Fronius GEN24 Inverter

    • Go to the Fronius GEN24 Inverter, if the WiFi is not connected, you should see solid Red, objective is get this solid Blue.
    • Once in front of the inverter you'll see a Finger icon in the middle which is an Optical Sensor. Place your finger over the Optical Sensor and give two slow taps over the Optical Sensor (not too quickly). Place over and remove (first time), place over and remove (second time). If done correctly the WiFi indicator will start flashing GREEN which indicates the Inverter is trying to connect to your WiFi internet
    • Wait up to 30 seconds, it will turn solid Red for a few seconds and then it will turn solid Blue. Once solid Blue, your inverter should be connected to the internet

    Step 3 - Check your Solar.web monitoring account to confirm monitoring is working

    • Go back to solarweb.com to your Fronius PV system and you should see that your monitoring is back up and running

     

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  • Your SolarEdge inverter may have disconnected from the internet - for example a change in the modem/router, change in ISP provider, etc.

    To update the Wi-Fi settings on your SolarEdge inverter - follow these steps:

    1. Download the 'MySolarEdge' app > Android and Apple iPhone
    2. Log-in with your username and password
    3. Select 'Inverter communication'.
    4. Select 'Configure'.
    5. Select 'Connect with WPS' or choose your home network from the available networks.
    6. Type your password, then select 'Join'.

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  • For your Fronius SnapINverter (Fronius Primo / Symo) - here we recommend having the most up to date firmware so you get the best out of your rooftop solar PV system with your Fronius SnapINverter.

    We recommend setting up regular Calendar reminders to review the current system firmware settings - a recommended interval for checking is annually every 12 months.

    IMPORTANT: Ensure the Datamanger is updated BEFORE the Firmware is updated. Detail below:

    1. Log into Fronius Solar.web (www.solarweb.com)

    2. Select your solar PV system

    3. Click on the Settings tab

    4. Click on the Components tab

    5. Begin the update process for the Fronius Datamanager. Select the Data Source and click UPDATE (Important! Wait until this is complete before proceeding to the next step)

    6. Updating the Fronius SnapINverter firmware by selecting the Inverter and click UPDATE (Note this process can take up to 20-60 minutes for this process to complete.)

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  • When installed with PV, Powerwall is designed to charge from solar energy. If your solar system is not yet operational, Powerwall will not be able to charge. If your solar system is operational and you are in Self-powered Mode, Powerwall will charge with any excess solar that your home doesn't immediately use. Smaller solar systems sometimes do not produce more than your home is currently using. You can increase the backup reserve or switch to Backup-only, which will prioritize charging Powerwall with any solar production.

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  • Power flow on the monitoring Tesla mobile app shows the instantaneous flow of power of your home energy system. On a typical day a combination of solar, grid, and Powerwall may be powering your home. Solar energy may flow to the grid when your home does not need it and Powerwall is full. When charging your Powerwall to its backup reserve level or in Backup-only mode, solar power will flow directly from solar to Powerwall while grid energy is drawn for the home.

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  • The Tesla Gateway part number and serial number for your Powerwall Gateway will appear on a sticker on the inside of the Gateway door. Learn how to locate your Gateway information here.

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  • Once your Powerwall has been turned on, download the Tesla app and start monitoring your Powerwall and home energy usage.

    Step 1: Log In
    Log in using the same email address you used to order Powerwall with solar. If you are already a Tesla vehicle owner, log in using the same email address you use to sign into your Tesla Account.

    Step 2: Set Up Notifications
    Receive notifications when Powerwall starts backing up your home during instances such as a power outage.

    Step 3: You are now logged into the Tesla app
    Learn more about the features of the Tesla mobile app. You can also learn more about using and customizing your Powerwall below:

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  • Here is the installation guide for how to install your Methven Kiri Satinjet ultra low flow shower head/handset

    Some notes on installation:

    • After installation, all connections must be checked for leaks.
    • All installations must be carried out in compliance with relevant water regulations.

    ULTRA LOW FLOW HANDSET INSTALLATION

    Remove existing handset from hose. Insert the filter washer into the hose before screwing hose end to your Kiri ultra low flow handset.

    Methven Kiri Ultra Low Flow Handset Installation

    ULTRA LOW FLOW SHOWER HEAD INSTALLATION

    Remove existing shower head from arm. Remove cap from Kiri ultra low flow handset/shower head. Screw shower head onto arm. Straighten shower head so it is in the correct orientation.

    Methven Kiri Satinjet Ultra Low Flow Head Installation

     

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  • How do I clean my Methven Kiri Satinjet ultra low flow shower head?

    Water contains lime which remains on a surface when the water evaporates. Lime deposits can be prevented from forming by wiping the shower head surface immediately after use.

    To clean the chrome-plated shower head surface use a soft cloth, soap and warm water. Never use cleaning agents as they may contain a corrosive acid or a scouring additive.

    Methven Kiri Satinjet Ultra Low Flow Cleaning

     

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